Microsoft · Mail and contacts

Outlook

Agents search your mail, read it, check your calendar and prepare drafts and event holds. Sending an email, replying, forwarding, inviting people and deleting real mail or events all wait for a person.

Live

What an agent can do at each level.

You set a level for each team on each account, and you can give any agent its own setting on top. Every account starts at No access, and each level includes everything in the one before it. If an agent reads something it can’t trust, like an email or a web page, it drops one level until that task ends.

Can read

Reads and searches. Changes nothing.

Search your mailbox and read a message or a whole conversationoutlook.search_mail · read_message · read_thread

See your mail folders and how much is unreadoutlook.list_folders

List your calendar events and read the details of oneoutlook.list_events · read_event

Check when up to 20 people are free or busy, without seeing their event titlesoutlook.find_free_time

Look up people in your contactsoutlook.search_contacts

Can edit

Drafts and edits. Nothing goes out, and nothing is deleted.

Write an email draft and edit it later. Nothing is sentoutlook.create_draft · update_draft

Color-label messages and mark them read or unreadoutlook.categorize_message

Pencil in a tentative event with nobody invitedoutlook.create_event_draft

Delete a draft emailoutlook.delete_draft

Delete an event that has no guestsoutlook.delete_event_draft

Can act with your OK

Also sends, pays, shares and deletes, after you OK each one.

Send a new emailoutlook.send_message

Send a draft you have preparedoutlook.send_draft

Reply to a message, or to everyone on itoutlook.reply

Forward a message to other peopleoutlook.forward

Create an event and send invitations to guestsoutlook.create_event_with_attendees

Accept, tentatively accept or decline a meeting invitationoutlook.respond_to_invite

Delete a messageoutlook.delete_message

Delete an event, which cancels it for any guestsoutlook.delete_event

Can act on its own. Sends, pays, shares and deletes without asking. You get a receipt for each. Nobody checks anything before it goes out.

Attachments are not read.

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