All integrations
Google · Mail and contacts
Gmail
Agents can search and read your mail, keep it labelled and archived, and write drafts that sound like you. Sending, replying and forwarding always wait for a person.
Live
What an agent can do at each level.
You set a level for each team on each account, and you can give any agent its own setting on top. Every account starts at No access, and each level includes everything in the one before it. If an agent reads something it can’t trust, like an email or a web page, it drops one level until that task ends.
Can read
Reads and searches. Changes nothing.Search threads and read them, attachments includedgmail.search_threads · get_thread · get_message · get_attachment
See drafts, labels and the addresses you send fromgmail.list_drafts · get_draft · list_labels · list_send_as
See which account the mailbox belongs togmail.get_profile
Can edit
Drafts and edits. Nothing goes out, and nothing is deleted.Write, edit and delete draftsgmail.create_draft · update_draft · delete_draft
Label, archive and trash single messages, and bring them backgmail.modify_labels · archive · trash · untrash
Label, archive and trash whole conversations, and bring them backgmail.modify_thread_labels · archive_thread · trash_thread · untrash_thread
Change labels on many messages at once, or put a message’s labels back as they weregmail.batch_modify_labels · restore_message_labels
Create and rename labelsgmail.create_label · update_label
Can act with your OK
Also sends, pays, shares and deletes, after you OK each one.Send a new email, or send a draftgmail.send · send_draft
Reply and forwardgmail.reply · forward
Delete a labelgmail.delete_label
Permanently delete a message or conversation, only after it is in Trashgmail.delete_message · delete_thread
Can act on its own. Sends, pays, shares and deletes without asking. You get a receipt for each. Nobody checks anything before it goes out.
